HostsyTalk to our team
Email us using the contact address below. We can help in English or Portuguese with registration, account access, guide setup, uploads and subscription questions.
Help us understand the issue
Include your account email, the accommodation or guide concerned, what you were trying to do and the approximate time of the issue. A screenshot with personal information hidden can help. Never send passwords, API keys, card details or guest access codes.
Account access
Use “Forgot password” on the sign-in page if you cannot log in. Check your spam folder for verification and password-reset messages. If the problem continues, email us from the address associated with your account where possible.
Subscriptions and billing
Contact us about your trial, the number of billable properties, cancellation, an invoice or a payment you do not recognise. Include an invoice reference if available, but do not include card details. A cancellation or refund request will be assessed against your agreed terms and applicable rights.
Privacy and security
Use the same contact address for a personal-data request or to report a suspected security issue. Describe the issue without sending sensitive guest data or exploiting access to another account.
Questions about a stay
Hostsy provides the guide platform. For check-in, keys, bookings, refunds for a stay or information about an accommodation, contact the host shown in the guide. Hostsy support is not an emergency service; contact the appropriate emergency services when needed.